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Payments Manager

Location: Hyattsville, MD
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Address: USA-MD-Hyattsville-8301 Professional Place Ste115
Store Code: RBS Executive Administration (5122222)

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Primary Purpose: This position will be responsible for the management of all ADUSA electronic customer payment transactions both digital and in store.  The portfolio consists of 1 billion customer transactions, $45B+ sales and $500M+ transaction fees across all ADUSA Brands.  The position will be responsible for the management of all vendor relations as it pertains to both digital and in-store electronic customer payment transactions.  This position will establish and maintain a governance structure across all ADUSA business teams in relation to current and new payment types, as well as support our ADUSA brand teams with insights and analytics on the current and projected landscape of payments across ADUSA. This position will be tasked with enabling better collaboration and sharing of best practices, providing continuity across all payment’s activities and regions, and enabling greater strategic focus on payments.
Duties and Responsibilities:

  • Manage and support reporting, analytics, business insights, budgeting and forecasting for all ADUSA Brands in relation to all customer payment types.
  • Develop and manage payments strategy and initiatives across regions and support execution.
  • Create, maintain, and report on key KPI metrics for payments ex.  Cost of Acceptance as % of Sales, Expense Tracking - Actual v Budget, Chargeback Losses % to Sales 
  • Implement and maintain governance structure and ROI review for all current and new payment types, processors, and fraud/auth tools.
  • Maintain all vendor relationships in relation to electronic customer payment transactions in store & digital.
  • Responsible for negotiating and sourcing for all payment contracts and fees relating to electronic customer payment transactions.
  • Maintain pipeline of opportunities and market intelligence in relation to customer payment transactions.
  • Partner across Ahold Delhaize in relation to major global network partners (ex. Visa, MC and AMEX) on all contract, cost and sourcing opportunities.
  • Manage all payments 3rd party relationship supporting tools, reporting and analytics.
  • Manage and maintain least cost debit routing, 3rd party network costs, performance against contract metrics (SLA's etc.) and customer experience.
  • Analyze market and competitive data to develop, analyze and execute current and new payment methods to enhance customer experience while engaging with all areas of the organization to capture full impact of payment method.  


  • Bachelor’s Degree required; Masters Preferred
  • 8+ years of experience with a strong understanding of consumer electronic payment processes including merchant acquirers and global payment providers.
  • 5+ years leading and coaching teams.
  • Advanced Microsoft Excel
  • Negotiation and vendor relationship experience

Preferred Qualifications:

  • Strong Power BI Analytics
  • Strong analytical skills
  • Strategic planning
  • Excellent oral and/or written communication skills
  • Strong presentation skills
  • Attention to detail.
  • Ability to build scenarios and analyze customer behavior.
  • Deeply curious and data driven.
  • Positive and entrepreneurial mindset



Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at [email protected].

Job Requisition: 293912_internal_USA-MD-Hyattsville_3102023Apply Now
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